Delivery & Returns

EXTENDED CHRISTMAS RETURNS!
Any online orders placed between November 1st 2021 to December 24th 2021 are eligible for our extended Christmas returns. This means you will have until January 14th 2022 to return your order to us for a refund.

Please note, orders purchased with a promotional code or in sale (including Black Friday and Cyber Monday) are only eligible for store credit/exchange.

UK Christmas Delivery Dates:
Royal Mail 2nd Class: Friday 17th December
Royal Mail 1st Class: Tuesday 21st December
DHL Express: Thursday 23rd December
Please note Royal Mail cannot guarantee delivery so we have allowed an extra day but to guarantee delivery before christmas please use DHL courier at checkout.

Internationl Christmas Delivery Dates:
Royal Mail International Track & Trace: 14th December
DHL Express: Monday 20th December

FREE UK SHIPPING* 

All UK destination orders will be shipped free of charge. (on orders over £50.00 as a 2nd class recorded delivery 3-5 working days delivery) orders below £50.00 will be charged at either £3.99 for 1st Class Recorded Delivery via Royal Mail, £2.99 for 2nd Class Recorded Delivery or £5.99 for a DHL Next Day delivery.

Items shipped via Royal Mail 1st Class Recorded service which is not a guaranteed next day service and can take between 1 to 3 working days however on average 90% of deliveries will arrive within 1 working day of it being shipped. All packages will require someone to be present to sign and accept responsibility of the goods to ensure no damage has been made in transit. Deliveries to BT & Highland post codes can take up to 7 working days.

Items shipped via Royal Mail 2nd Class Recorded service can expect deliveries between 3-5 working days.

All orders shipped via a Guaranteed Next Day courier service which will provide via either e-mail and/or text message a 1 hour time window of when your delivery is going to be with you to help with someone being present when signing for your package 95% of orders shipped via Courier will be received next working day.

We reserve the right to reject damages or missing item issues if you have signed for your goods so please check before signing and accepting the package to make sure the delivery has not been opened or damaged.

All orders are usually dispatched within 24 hours, most orders placed before 2pm will be shipped same day.

FREE WORLDWIDE SHIPPING WHEN YOU SPEND OVER £150
All International destination orders will be shipped at a set fee of £12.99

All items under £150.00 are shipped via a Royal Mail International Tracked & Signed service which can take between 7 to 14 business days. All packages will require someone to be present to sign and accept responsibility of the goods to ensure no damage has been made in transit and to confirm delivery of the products.

All orders made over £150.00 will be shipped with a tracked and insured DHL Express service free of charge - you can also pay £19.99 for a DHL Express Service on orders under £150.00.

We reserve the right to reject damages or missing item issues if you have signed for your goods so please check before signing and accepting the package to make sure the delivery has not been opened or damaged.

All orders are usually dispatched within 24 hours, most orders placed before 2pm will be shipped same day.

Delivery to Europe 1-2 Working Days
Delivery to USA 2-3 Working Days
Delivery to Rest of the World 3-4 Working Days

CANCELLATIONS, RETURNS & DAMAGED ITEMS
In the unlikely situation that you wish to return your goods under the Distance Selling Regulations, we will accept the return of goods sent back to us within 7 days of receipt.

If the unwanted items are returned in their original condition including tags & packaging, we will refund you any money which you have paid us for those items, or offer you an alternative product of similar value as a replacement if required. You will be responsible for the payment of the return postage of the unwanted goods and our original postage costs to you. Refunds on items with which had Free Delivery will be charged the normal delivery costs once goods are returned (UK approx £2.99)

We are not able to accept the return of opened and/or part used goods so please do not remove the tags on the garments.

We recommend that all returns are sent by recorded delivery for your safety. We will not take responsibility for returned items if they are lost in the post

RETURNING SALE ITEMS
Any items that are on sale or purchased using a discount code can be returned however we cannot offer refunds. Once received we will issue you with a discount code to the value of your order (excluding any shipping charges) and you can use this discount code to then order an alternative product or size.

ALL RETURNS SHOULD BE PROCESSED VIA THIS LINK WHERE YOU CAN LOG YOUR RETURN WITH OUR WAREHOUSE SO WE KNOW WHAT TO DO ONCE IT'S BEEN RECEIVED.

MAKE A RETURN: 
WWW.CHOSENFEW.CO/RETURNS